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Customer Support Executive – Online

1. Customer Support Executive – Online

  • Location: Bangalore
  • No. Of Openings: 10
  • Experience: 0-3 Years

Responsibilities:

• To manage and handle all incoming customers calls with request for information, queries and complaints.
• Ensuring all the queries are responded to in a timely and professional manner.
• Ensuring all the complaints are logged and all the relevant data is captured in LiveTrack.
• To manage and update all customers interaction in the LiveTrack accurately.
• Identify and escalate priority issues to the Call Centre Coordinator.
• To work in co-ordination with the on-site executives so as to see to it that the customer complaints are completed.
• To create a follow-up schedule of dates when the clients need to be contacted and reminded about their due payments.
• Train the customers on demand from the customer or by ourselves to generate interest and full utilization of the software by the customer.
• Complete call reports in LiveTrack.
• Process order forms.
• Collect the requirements from the customers and submit the same to the product coordinator.

Mandatory Experience Technical skills:

• Should be at least 12th pass.
• An in-depth understanding of the company and its offerings.
• Excellent communication and interpersonal skills both verbal and written which is required to deal with external and internal customers professional manner and also helps in communicating across the organisation effectively and efficiently.
• Pharma domain knowledge is desirable.
• English & Hindi Language is Preferred. Regional Language too is acceptable.

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Lead Generation/Telemarketing /Inside Sales Executive

2. Lead Generation/Telemarketing /Inside Sales Executive

  • Location: Bangalore
  • No. Of Openings: 2
  • Experience: 0-3 Years

• Responsible for making outbound calls and regular follow up on leads assigned.
• Selling the product online and explaining the product features in detail and how to use the packages.
• Understanding customer requirements and encouraging them to upgrade/renew the matrimony packages.
• Providing the right customer experience.
• Make calls to new clients and explain about company service and different advertising packages to client.
• Convince client to buy the product.
• Maintain Client database.
• Building good client relationship.
• Good Communication Skills is mandatory.
• Confidence and ability to modulate their style of as per the need.
• Minimum Graduation is required for this role.
• English & Hindi Preferred.

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Business Development Manager

3. Business Development Manager

  • Location: Bangalore, Mumbai
  • No. Of Openings: 5
  • Experience: 2-7 Years

Responsibilities:

• Initiate marketing strategies and coordinate actions to influence the market.
• Develop new business relationships, generate and negotiate new income for the company to an agreed annual target so as to increase revenue year on year.
• Presenting the company to potential clients through direct communication in face to face meeting, telephone calls and e-mails.
• Create and be accountable for all client proposals, contracts and any further documentation following the company’s procedure.
• Actively and successfully manage sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
• Will have individual responsibility of the new business and is expected to self-manage. Also manage a growing team of people who work under you – ensuring that executives implement the CCS strategy (Customer Centric Cycle – Goal identified, Goal confirmed, Champion, Proven Value, Negotiation, Sales Won and Sales Lost) thereby, helping the sales executive to achieve their targets.
• Clarify goals, set sales targets for the entire team and define strategy to achieve these targets and to follow the set strategy punctually.
• As a representative of the company at industry events and trade shows, your professional manner and polished appearance will aid your intention of gaining new leads and contacts.
• Keeping abreast with the clients marketing strategies and collecting competitor’s intelligence.
• Build and maintain excellent relationships with colleagues and clients.

Mandatory Experience Technical skills:

• Graduate in any discipline.
• Sales Professional with a proven track record for a period of 5+ years.
• Proven success in sales ability and demonstrate full knowledge of sales process.
• Confident negotiator and ability to close deal.
• Capable of hands on problem solving, with the ability to generate ideas and solutions.
• Strong organizing, client management and time management skills.
• Flexible to work long and unpredictable hour to match the requirements.
• Strong communication skills in all forms including written, oral, email, telephone and presentation.

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Customer Support Executive

4. Customer Support Executive

  • Location: Bangalore, Mumbai, Kolkata, Udaipur, Chennai
  • No. Of Openings: 10
  • Experience: 1-7 Years

Responsibilities:

• Responsible for the installation and training of our software at the clients place.
• To manage and handle all customers calls assigned with request for information queries and complaints for the existing clients.
• Responsible for troubleshooting of customer queries.
• Developing and building relationship with the customers.
• Giving feedback to the development of documents and recording and monitoring of complaints.
• Seeing through the complaints to the completion stage.

Mandatory Experience Technical skills:

• Should be a graduate Diploma holder with prior experience in the customer care division.
• An in-depth understanding and experience of the operation of the customer care department.
• Excellent communication and interpersonal skills both verbal and written which is required which is required while dealing with the customers in a professional way.
• Basic comprehensive knowledge of Ms Office package and Basic hardware and networking knowledge.
• Ability to think creatively and should have problem solving attitude.
• Analytical, organized and highly motivated.
• Should have a pleasing personality.
• Willing to work extra time if the situation demands.

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